Refunds and Returns for Credit

If you purchased your product directly from Lathem, you may be able to return your product for a refund. Final credit given is pending an inspection by a Lathem technician upon product return.
  • We do not allow returns for credit or refunds on made to order or customized products.
  • Unused Products - we allow returns on stock items in unused condition for up to 120 days less a 15% restocking fee.
  • Used Products - If the product is in used condition, we will accept returns for credit up to 60 days less a 15% restocking fee, or up to 90 days less a 30% restocking fee.
You must contact a Lathem customer service agent to discuss your options and provide RMA instructions before returning a product for credit.

Warranty Service

If you experience a problem with your product while under warranty, contact a Lathem customer service agent by calling 1-800-241-4990 (or 404-691-1064). Our experienced agents will troubleshoot your problem. In most cases we can resolve the issue over the phone without any further inconvenience.
If we determine your product is defective, we will provide an advanced replacement unit, or repair your defective unit. The customer service agent will provide you with a Return Merchandise Authorization (RMA) number. Please write the RMA number on the outside of the package you are returning. This helps us quickly identify and process the return without delay. Authorized returns should be sent to:
Lathem Time
Returns – RMA # XXXXX {number provided to you}
200 Selig DR SW Atlanta, GA 30336

Returned products without an approved RMA number will not be accepted!

When you receive the replacement unit, simply return your defective product to us in its original packaging. We will provide a shipping call tag for replacements or repair of defective units within the first 30 days of purchase. Beyond 30 days, you are responsible for freight charges to return the defective unit to us. We will pay ground freight to ship the replacement or repaired unit back to you. Faster return shipping service is available for an additional charge.

One-Year* Limited Warranty

All Lathem time hardware products are warranted against defects in materials and workmanship for a period of one year* from date of original purchase from Lathem or from an authorized Lathem reseller. The conditions of this warranty and the extent of the responsibility of Lathem Time Corporation (“Lathem”) under this warranty are listed below.
*Refurbished products and factory service carry a six month warranty. Service parts carry a 30 day warranty, with the exception of replacement circuit boards and displays which carry a 90 day warranty.
  • This warranty will become void when service performed by anyone other than Lathem or an approved Lathem warranty service dealer results in damage to the product.
  • This warranty does not apply to any product which has been subject to abuse, neglect, or accident, or which has had the serial number altered or removed, or which has been connected, installed, adjusted, or repaired other than in accordance with instructions furnished by Lathem.
  • This warranty does not cover labor cost for removing and reinstalling the machine for repair, or any expendable parts that are readily replaced due to normal use.
  • The sole responsibility of Lathem under this warranty shall be limited to repair of this product, or replacement thereof, at the sole discretion of Lathem.
  • If it becomes necessary to send the product or any defective part to Lathem or any authorized service dealer, the product must be shipped in its original carton or equivalent, fully insured with shipping charges prepaid. Lathem will not assume any responsibility for any loss or damage incurred in shipping.
  • WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY: Except only the limited express warranty set forth above, the products are sold with no expressed or implied warranties of any kind, and the implied warranties of merchantability and fitness for a particular purpose are hereby expressly disclaimed. No warranties are given with respect to products purchased other than from Lathem or an authorized Lathem reseller and any such products are purchased "as is, with all faults." In no event will Lathem be liable for any direct, indirect, special, incidental or consequential damages arising out of or in connection with the delivery, use or inability to use, or performance of this product. In the event any limited remedy given herein shall be deemed to have failed of its essential purpose, Lathem's maximum liability shall be to refund the purchase price upon return of the product.
  • Proof of date of purchase from Lathem or an authorized Lathem reseller is required for warranty service on this product.
  • This Warranty grants specific legal rights. Additional legal rights, which may vary by locale, may also apply.