SPECIAL OFFER! All new PayClock Support Agreements receive ONE FREE YEAR of Lathem Live Remote Support valued at $49! With Lathem Live Remote Support you can give a PayClock support agent immediate access to view, diagnose and fix any PayClock problems directly on your computer over the internet (hi-speed internet required). If you find this service beneficial, no action is required and you will pay only $49 per year starting the second year.
PLEASE NOTE: Your PC100 terminal must be in good working condition, and you must be on software version 5.0 or higher in order to purchase a support agreement for your PayClock EZ system. If you are using an older version of software, you must purchase an upgrade (available on this site) prior to purchasing a support agreement.
Free Updates and Version Upgrades
While you are covered under the support plan, you will have access to the latest versions of your software when they become available. These versions upgrades are normally chargeable items which you will receive free while under the support plan.
Unlimited Toll-Free Telephone Support
If you have any questions with the operation or support of your system, you will have unlimited access to a trained factory support representative via our toll-free telephone support number. If you are not covered by the support plan, these calls are billed on a per incident basis.
* Note that this support agreement is for a standard PayClock EZ system with one user and one PC100 terminal. Multi-user systems, PC400 terminals, and TouchStation Terminal systems require a different support plan. Please contact Lathem sales for more details at 1-800-241-4990 option 1.
HARDWARE SUPPORT
+ Next Day Shipping of Exchange Clock
If your clock goes down, or is damaged, you can rest assured knowing that with a simple phone call an exchange unit will be sent to you the next day. This no-hassle exchange eliminates the time needed to send in your unit for estimates and repairs.
+ Extended Warranty
The support plan will extend the standard warranty that came with your product. While under warranty, or with this plan, your time clocks will be covered for free parts and labor to repair defects in materials or workmanship.
BENEFITS
Please contact Lathem sales for more details at 1-800-241-4990 option 1.
